Litter Robot - blue light flashing, then yellow light. Won't reset

[igor_X]

Hi @Hemingway1 !

Thank you for contacting us.

It seems that DFI sensor should be replaced.

Is your robot still in warranty? Can you give us your order ID?

[Hemingway1]

Hi, yes that is what I have been told via a ticket I have raised. These aren’t in stock until November though!! Thank you

[igor_X]

Hi @Hemingway1 !

These sensors should be available earlier then expected.

[Hemingway1]

Best news!!! Missing my Litter Robot!!!

[igor_X]

Hey @Hemingway1 !

Have you bought your robot from us?

Is it still under warranty?

[Hemingway1]

I did buy it from yourselves, yes. But as normal, things go wrong just after the warranty ends!!

[igor_X]

Ok, that’s a bad luck.

Feel free to ask anything else.

[ConJah]

Hi, we have exactly the same problem. Cleaning did not help.
We still have warranty.

Thank you so much in advance for your help!

[igor_X]

Hi @ConJah

Please give us your order ID and a serial number of the robot.

Thank you.

[ConJah]

Thank you, it has already been taken care of.

[igor_X]

You are welcome.

[Ferber]

We have the same issue and have tried all of the steps with no resolution. We are also still under warranty. Can someone please help me.

[igor_X]

Yes @Ferber

Please give us your order ID and a serial number of the robot.

Thank you.

[Ferber]

It is order 944470 and the serial number is: LR3143818.

Please let me know what can be done.

Kind Regards

[igor_X]

Please check your email.

[Ukkiwiwino]

Same. Was such a great machine but it’s been out of action for a long time now. Tried everything posted here and still blinking blue/yellow.

[igor_X]

Hi @Ukkiwiwino

Did you manage to solve the problem with replacement parts?

[Ukkiwiwino]

Managed to get the yellow flashing to stop but the blue flashing light is still there. Seems I might need to replace the tray

[igor_X]

Yes, you probably need to replace DFI sensor if troubleshooting doesn’t solve the issue.