Litter robot blue blinking light issue

Help & Support Domestic Robots
1

Hi, I have this common fault. Have followed multiple guides on repair/reset. I have removed the base and cleaned the sensors. How can I request replacement sensors? Thanks

2

How do I open a case regarding this fault? Thanks

3

Hello @HarryandNeela ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

If the cleaning didn’t fix the issue, the DFI sensor will need to be replaced.

We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:

Bonnet’s Pin:

Base’s Pin:

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

4