https://community.robotshop.com/forum/t/fast-binking-yellow-light-need-help/81692
Hello
I have same problem and I’ve tried everything that I could red on forum. I was cleaning sensors with alcohol few times and still nothing changed. I only have it 3 months. Please help
Hello @SuzanaM ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
If cleaning the sensor with alcohol didn’t fix the issue, the sensor will need to be replaced.
Awaiting your reply.
Sincerely,
Hi
My order number is : 1090647
Hello @SuzanaM,
Thank you for your reply.
You are covered by the warranty so we can either send you a new DFI sensor to replace it at home or you can send us the robot for repair under the warranty.
Which option do you prefer?
Here’s a video to show you the replacement of the sensor:
Awaiting your reply.
Sincerely,
Hi
Well I prefer to send it to you. Just tell me where and how long will I wait for it
Hello @SuzanaM ,
Thank you for your reply.
In this case, we recommend sending the robot to our repair center for inspection and repair.
You will need to send us the base, the bonnet, and the power supply of the robot. No need to ship the drawer and the globe.
You can place the globe over the waste drawer and use them as a stationary litter box until the rest of the robot gets back to you.
We suggest a box dimension of 24 “wide x 18” deep x 24 "high. The Bonnet should be put in the box upside down on top of the litter base.
The repair usually takes 3 to 5 weeks, further details will be provided by the repair department.
If you wish to proceed, please provide us with the following:
Awaiting your reply.
Sincerely,
Hi,
Serial number is: LR3CI251365
Adress: Zlatarska ulica 20, postal code: 10000,Zagreb
Phone number: +385912908988
On what adress should I send it?
Hello @SuzanaM,
Thank you for your reply.
Very well, we will forward you now to our repair department to carry on with the process.
You will be contacted shortly with further instructions.
Have a lovely day, stay safe.
Sincerely,
This topic was transferred to internal RobotShop Support.
