Litter Robot app not working +1

Help & Support Domestic Robots
1

Hi!

I require your help regarding a problem I’m encountering.

Description:

Connect app gets offline few minutes after reconnecting.

Order ID: 100746690

SN: LR3CI336985

ORDER DATE: JUNE 15, 2021

Hardware concerned:

Not sure.

Software concerned:

Does it have the latest firmware? I saw that “LR3CI units with serial number 301028 or higher have the latest factory firmware at this time.”

Troubleshooting steps already taken:

Yes. Try many times, same issue remains. Tried reset, hard reset, reset router, reset WIFI settings, deep clean the robot. All do not help. The robot is working, but it is always offline.

Additional information:

Offline problem started around 3 months after first use. Now totally wont connect to WIFI or disconnect right after reconnecting.

Thank you so much in advance for your help!

1 Like
2

image
image450×925 29.8 KB

1 Like
3

Hello @leong !

Thank you for contacting RobotShop.

We are sorry to hear about the problem.

Since the unit was bought directly with Litter-Robot, we suggest you contact them to carry on with the warranty.

[email protected] 1-877-250-7729

Let us know if you have any other questions.

4