I deep cleaned my Litter Robot 4 and now it won’t power on. The outlet it plugs into works (I tested it with a lamp), I’ve ensured the ac adapter is plugged in all the way. I didnt do anything I havent done every 4 months or so to ensure it is clean so I’m not sure why it won’t turn on.
I tried a hard reset. Nothing is working.
Please help 
Hello @Jexii ,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot 4
Please check the area between the buttons and let us know if it’s heating up quickly when you try to turn the robot on or not.
Also, please make sure that you are still using the original power adapter as it might have been mixed up with another device.
Awaiting your reply.
Sincerely,
It is not warming up, and it is the original power supply.
If I remove the bonnet the lights flash, but it won’t let me reset the scale or anything like that. It just sort of freezes and if I turn it off it won’t turn back on.
Hello @Jexii ,
Thank you for your reply.
Please provide us with a video showing the error lights on the robot.
If the video size is too large to be sent here directly, you can upload it elsewhere and share the link with us here.
Awaiting your reply.
Sincerely,
Were you able to access the video?
Hello @Jexii ,
Thank you for your patience.
We were discussing your issue with the repair department.
Here’s their reply:
Have the cable that plugs into the base of the Litter-Robot checked by moving it to see if it makes the robot work or not. Perhaps a poor connection.
Please check that and get back to us.
Sincerely,
Hi Ebram,
I have tried that and even checked to make sure the cables inside were all connected and secured. It is still doing the same thing.
Hi Ebram,
I am still waiting for further information. I seem to have had nothing but issues with this litter box, and now that it’s not working at all is incredibly frustrating since I got it for a Christmas present last year.
Hello @Jexii ,
Thank you for your patience.
We are checking the options that we can provide you since your warranty expired 3 weeks before contacting us.
We’ll get back to you with a solution shortly.
Sincerely,
I didn’t even think about that as I got it for a Christmas present last year.
Hello @Jexii ,
Thank you for your patience.
We are currently discussing your issue with the manufacturer and they need your serial number for further investigation.
Awaiting your reply.
Sincerely,
Hello @Jexii ,
Thank you for your patience.
After discussing the issue with the manufacturer, they have recommended replacing the main circuit board.
Since your warranty has just expired a couple of weeks ago, we will send you the board for free one last time.
However, you’ll need to pay for the shipping.
If you wish to proceed with this solution, please provide us with your shipping address and phone number.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,
I have no problem paying shipping. I appreciate the solution.
The app however won’t allow me to send a private message. Is it possible for you to send a message for me to reply to?
Hello @Jexii ,
Thank you for sharing your information with us.
We will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,
Hi Ebram,
I have received the maon circuit board. Can you please share the video on how to replace it. Thank you.
Lindsey
Hello @Jexii ,
Thank you for your reply.
Here’s the replacement video:
Let us know how it goes.
Sincerely,
Is the replacement the same on the Litter Robot 3 as the 4 since I have the Litter Robot 4.
