Litter robot 4 sealing strip odours

Help & Support Domestic Robots
1

Hello

I have a Litter Robot 4 under warranty and I contacted the official support (Whisker) because of the bad smell of the sealing strips of my unit.
They told me that I don’t need to purchase them, because is a replacement that they do under warranty, but that they can’t issue directly because I got my unit with you.

Is that the case? Or should I buy a new kit?

3

Hello,

Welcome back to the RobotShop community!

To address your request, we will transfer it into our internal system so we can assist you further.

Best regards,

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