Hello!
I have a litter robot 4 and I noticed that the rubber base that falls down during a cycle in order to drop the litter that is stuck to it no longer falls when the robot is rotating. I have tried everything, have reset the robot in multiple ways I have also moved the weight out or the rubber and put it back up , basically disassembled and assembled back multiple time and nothing changes. Maybe at first it falls during thefirsy two cycles but then it goes back to not functioning. I tried also adding some extra weight but no change. Also where there is the opening through which litter falls through during the cycle, it has 2 margins with a soft material on them. One of the margins fell of.
I have bought extra warranty for the robot when i got it around a year ago.
What should I do?
Because the rubber lining is not falling down anymore litter remains stuck there and the smell became horrible.
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Hello @bia ,
Sorry to hear about the problem.
It seems that you need a replacement PVC liner.
We will forward this topic to our internal support so we can get your data.
We will contact you via email.
Thank you.
Thank you for your help!
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You are welcome.
You should have received an email by now, so please reply there with your details.