Litter Robot 4 - Motor stopped working

Help & Support Domestic Robots
1

Hello,

I was hoping you could help me.
My litter robot slowly stopped working.
Initally it stopped cycling occasionally due to a motor fault / over torque, but it would work again for a few days after resetting.
The resetting became needed more frequently until it completely didn’t work anymore.

I opened up the robot, cleaned it very well, ensured there were no obstructions. I even unscrewed the cap of the motor to check whether nothing was stuck there: there wasn’t.

I’m using all original parts, didn’t move the robot to another position or put it onto carpet or such. The litter is not filled past the line, the container is not full.

If someone could help me out, that would be great.

Thank you

2

Hello @ayeshalcs ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

According to your description, the motor will need to be replaced.

Please provide us with your order number or a copy of the invoice to check your warranty.

You can send this information to us via private message for more security.

Awaiting your reply.

Sincerely,

3

Thank you Ebram!

My order number was 1320410.

I cannot upload the invoice, as I am a new user.

6

Hello @ayeshalcs ,

Thank you for your reply.

Your robot is covered by the warranty so we will send you a new motor.

The following guide will show you how to replace it:

If you wish to proceed with this solution, please provide us with the following:

1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.

You can send us these details in a private message for more security.

Awaiting your reply.

Sincerely,

1 Like
7

Hello @ayeshalcs ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely day, stay safe.

Sincerely,

1 Like