I am reaching out to you as I could really use some help with this problem I’ve been having with Litter Robot 4. I purchased it a little over a year ago and it all went nice and smooth until a few weeks ago, when I started getting this Motor Fault notifications on the app. The cycle would however get completed and it would only happen once every few days. I followed the steps to have it all cleaned up, but it only got worse with time. Last night it stopped working completely with red and yellow lights flashing. I had to manually reset and cycle it to finally get it to return to its home base. Firmware is up to date. I even tried resetting it to factory settings, but nothing seems to work. Please help!
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Also, please check the following:
1- Make sure you are using the original power adapter.
2- Make sure the litter level is below the fill line.
3- Make sure there are no objects obstructing the motor from rotating (loose sealing strips)
Thank you for your help with the replacement of the motor. I have received the new one on 7th of October and changed it on the same day. It seemed to be working just great for about 4 days. On 11th of October, I started getting the errors again, the same one of Motor Fault, about once per cleaning cycle. Today, I had about 3 per cleaning cycle and this is the same way that happened last time. If history repeats, this motor will stop working as well in a few days, maybe a week if I’m lucky.
Is it possible that maybe something else is the problem? I haven’t changed anything about it since I first bougt it, it’s in exactly the same place, the litter is below the fill line and the strips seem to be all in place. This robot is starting to really disappoint me and I’m beginning to think I spent a lot of money on it just to have it working for a year.
I’m really hoping you can help me solve this problem.
