Litter Robot 4 - Motor Fault

Help & Support Domestic Robots
1

Hello!

I am reaching out to you as I could really use some help with this problem I’ve been having with Litter Robot 4. I purchased it a little over a year ago and it all went nice and smooth until a few weeks ago, when I started getting this Motor Fault notifications on the app. The cycle would however get completed and it would only happen once every few days. I followed the steps to have it all cleaned up, but it only got worse with time. Last night it stopped working completely with red and yellow lights flashing. I had to manually reset and cycle it to finally get it to return to its home base. Firmware is up to date. I even tried resetting it to factory settings, but nothing seems to work. Please help!

2

Hello @AB_0123 ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Also, please check the following:

1- Make sure you are using the original power adapter.
2- Make sure the litter level is below the fill line.
3- Make sure there are no objects obstructing the motor from rotating (loose sealing strips)

Awaiting your reply.

Sincerely,

3

Hello @Ebram,

Appreciate your quick response!

I have sent the details in a private message, I hope. :smile:
Please let me know if anything else is needed from my side.

Thank you!

5

Hello @AB_0123 ,

Thank you for your reply.

We have received the private message and your robot is covered by the warranty.

In this case, the motor will need to be replaced so we will send you a new one.

The following guide will show you how to replace it:

If you wish to proceed with this solution, please provide us with the following:

1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.

Please send these details in a private message as well.

Awaiting your reply.

Sincerely,

6

Hello @Ebram,

Thank you again for your help!

I have provided the details in a private message, if there is anything else, please let me know.

Thanks!

7

Hello @AB_0123 ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely afternoon, stay safe.

Sincerely,

1 Like