Hi , I have bought my litter robot 5 months ago . Yesterday it started to blink the blue light but the drawer was completely empty so I pressed reset and it was ok . Today same thing happened but when i presed the reset buton ,the cycling indicator started to rapidly blink. I checked on your forum for help and did a full sensor clean up I tried to reset but couldn’t. Please I need help !
Hi @Christos93
Thank you for contacting us.
Please give us your order ID and a serial number of the robot.
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Serial number :LR3167174
Order : 10883129
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Sorry that was the invoice number .
Order number is 1021122
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Hi @Christos93
Please check also anti-pinch pins.
The Anti-Pinch safety feature is two pins connected to the motherboard that must touch each other continuously.
If they are separated, you will have an alarm(yellow blinking light). The Anti-Pinch safety is located in the top back left of the Litter-Robot base. You will need to unplug the unit, remove the bonnet, the globe and the drawer.
It is ‘‘Two Metal’’ pin. With a flashlight, you should be able to see if they are touching each other or not. If they are not touching each other, try to re-position it with a flat screwdriver by pushing them upwards.
This video can help you locate the pins: https://www.youtube.com/watch?v=FJkQTXxkXXA
Hello ,
I followed the steps as recommended in the video , after I put together the litterbox i pressed to switch on and had the same issue , i left it as it was ( fast yellow light blink) overnight and the day after was suddenly ok.
I satrted to do some test cycles and from the first cycle the globe did not stop turning when it was supposed to in order to have a complete healthy cycle , instead it cycled 2-3 seconds further than needed before it started the qounter cycling wich also didnd stop at the correct spot , as a result the globe to be tilted and all the lights to blink in a row from blue to red .
I thought that the globe had somehow derailed, so i put it in the right possition ensurring there was no wet litter or any derbis in the litter holder . After that i installed the globe and the bonet i hit start and i had no reset cycle , only a solid blue light .
it has been a week since and the globe still mismaches the place it supposed to stop after every single cycle , so i have to go and press reset and put the globe on its original possition every time .
i hope my description is detailed enough for you to recognise te source of the problem and give me some advice .
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Are you using original power supply?
Did you maybe disassemble the globe (take it apart)?
This generally looks like an issue with Hall-effect sensor and possibly DFI sensor.
I’m using the original power supply, I did nothing more than the video you sent me .
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We can send you new sensor.
You can install these by using these instructions:
https://www.youtube.com/watch?v=zD3dsJsVVsc
https://community.robotshop.com/blog/show/litter-robot-iii-the-hall-effect-sensor
Is that OK for you?
Is there any extra cost for the sensor or shipping ?
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There shouldn’t be, since you are still in manufacturer’s warranty.
Ok , please send me the spare parts then .
Hello again , its been nearly a month and my problem is yet to be solved as i am expecting you to send me the spare parts. Is there any update for that , a voucher maybe ?
Hi @Christos93. Sorry for the delay.
We will transfer this to internal support.
You will receive and email in a few minutes to confirm your shipping address.
Thank you.
This topic was transferred to internal RobotShop Support.