Litter robot 3 turns past in clean cycledi

[eowyn36]

Hello!
Our litter robot 3 has been turning past where it needs to stop on the clean cycle and then getting stuck. I have fixed the rotation of the globe a few times, opened up some parts to see if I can figure out what the issue is however it continues to keep happening. There is a video of it in the following link and pictures of the parts that I suspected.
https://drive.google.com/drive/folders/1N9wiQyb-viNLhUP1TrKacIuJPgrxNefN?usp=sharing

We had the robot for 3-4 years, we have not replaced any parts of it before. We are still using the original power cable for it as well. Please let me know if I can provide more information to help you figure out what is wrong.
Thanks

[Ebram]

Hello @eowyn36 ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

We will also need to see the status of the lights after the error has occured.

Awaiting your reply.

Sincerely,

[eowyn36]

Hello Ebram!
Order number is: 926225
The light is visible towards the end of the video I linked, the cycling light continues to blink when it gets stuck.
Thanks!

[Ebram]

Hello @eowyn36 ,

Thank you for your reply.

Unfortunately, the video wasn’t included in your previous reply so please try to resend it again.

If it’s too big to be sent here directly, you can upload it elsewhere then share the link with us here.

Awaiting your reply.

Sincerely,

[eowyn36]

It is shared in the google drive link that I shared in the first message:

[Litter robot 3 - Google Drive]

[Ebram]

Hello @eowyn36 ,

Thank you for your reply.

The issue is related to the contact pins so we will need to see them.

Please send us pictures like the ones we are attaching below:

Awaiting your reply.

Sincerely,