Litter robot 3 turns past in clean cycledi

Help & Support Domestic Robots
1

Hello!
Our litter robot 3 has been turning past where it needs to stop on the clean cycle and then getting stuck. I have fixed the rotation of the globe a few times, opened up some parts to see if I can figure out what the issue is however it continues to keep happening. There is a video of it in the following link and pictures of the parts that I suspected.
https://drive.google.com/drive/folders/1N9wiQyb-viNLhUP1TrKacIuJPgrxNefN?usp=sharing

We had the robot for 3-4 years, we have not replaced any parts of it before. We are still using the original power cable for it as well. Please let me know if I can provide more information to help you figure out what is wrong.
Thanks

2
3

Hello @eowyn36 ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

We will also need to see the status of the lights after the error has occured.

Awaiting your reply.

Sincerely,

1 Like
4

Hello Ebram!
Order number is: 926225
The light is visible towards the end of the video I linked, the cycling light continues to blink when it gets stuck.
Thanks!

5

Hello @eowyn36 ,

Thank you for your reply.

Unfortunately, the video wasn’t included in your previous reply so please try to resend it again.

If it’s too big to be sent here directly, you can upload it elsewhere then share the link with us here.

Awaiting your reply.

Sincerely,

6

It is shared in the google drive link that I shared in the first message:

[Litter robot 3 - Google Drive]

image
image727Ă—730 37 KB

8

Hello @eowyn36 ,

Thank you for your reply.

The issue is related to the contact pins so we will need to see them.

Please send us pictures like the ones we are attaching below:
Anti-Pinch pins

Base Contact Pins
Base Contact Pins461Ă—489 31.5 KB

Bonnet Contact Pins
Bonnet Contact Pins451Ă—481 25 KB

Awaiting your reply.

Sincerely,

9

Hello @Ebram
Here are the pictures

IMG_3758
IMG_37583024Ă—4032 1.69 MB

IMG_3757
IMG_37573024Ă—4032 2.24 MB

IMG_3756
IMG_37563024Ă—4032 1.8 MB

IMG_3753
IMG_37533024Ă—4032 1.78 MB

10

Hello @eowyn36,

Thank you for your reply.

According to the pictures, the pins will need to be replaced.

Please confirm if the blue light was blinking when you press the “Reset” button or not.

Awaiting your reply.

Sincerely,

11

Hello again,

When I plug it in;
It starts the cycling on its own
Gets stuck upside down
Orange cycling light starts blinking
Pressing or holding reset doesnt do anything
When I turn it off then on again, it turns just a bit and orange cycling light starts blinking again

This is the state we have been stuck on.
Is it possible to link the pins that need replacing?
And do you think replacing the pins will be enough at this stage or do you think there are more problems?

Thanks a lot!

12

Hello @eowyn36 ,

Thank you for your reply.

If the yellow light is the only one blinking even when you press the “Reset” button, then only the pins will need to be replaced.

Here are the links for them:

The following videos will show you how to replace them:

How To Replace Anti-Pinch Pins: https://www.youtube.com/watch?v=FJkQTXxkXXA
How To Replace Bonnet’s Pin: https://www.youtube.com/watch?v=9MEk3VfsUmo
How To Replace Base’s Pin: https://www.youtube.com/watch?v=Vzw1KIQj2_M

Let us know if you need further assistance.

Sincerely,