Somehow, through various resetting and troubleshooting, it seemed to start working again, only to fail and now slow blink blue. Pressing reset will toggle to rapid yellow.
Have wiped the lens sensors.
Waste drawer empty.
Have cleaned the pinch detector.
Have tried all manner of resetting / powering off, etc.
It’s on level surface.
We are sorry to hear that you are having trouble with your Litter-Robot.
The first issue could be caused by one of these three things:
1- Wrong power supply (please check if you have mixed up the power supply with another device or it’s the original one and make sure that it’s plugged directly to the wall)
2- Missing or misplaced magnets inside the globe (If you have move the globe recently this could be the reason)
3- Faulty hall-effect sensors (if the first two things were okay then this is the reason)
The other issue:
We will need to see the Anti-Pinch pins after they have been cleaned to determine if they are operational or better to replace them along with the DFI to avoid any issues in the near future.
Please provide us with your order number to check your warranty status.
