Litter-Robot 3 Stuck mid cycle yellow light flashes

Help & Support Domestic Robots
1

Hi!

I require your help regarding a problem I’m encountering.

Description:
It rotation cycle get stuck from time to time in the inverted position or close to it. This started soon after purchasing it but the occurrence was once every 2~3 weeks. Now it is every 2~3 days. When is happen the bonnet light it still on, if I press (short) the cycle button, the yellow light becomes fix, it try to turn (1 degree or 0 something) and the yellow light restart flashing. Only restarting fix the issue.

Hardware concerned:
Litter-Robot 3 S/N LR3223651 (bought September 2021)

Software concerned:

Troubleshooting steps already taken:
Cleaned the Bonnet contacts and even twist them a little to improve the pressure, but no change.

Additional information:

Thank you so much in advance for your help!

Pierre-Alain

2

Hello @pacrutchet,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Does the yellow light blink slowly when this issue occurs?

We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:

Bonnet’s Pin:

Base’s Pin:

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

3

Hello,

my order number is: 1133956

The yellow light is flashing 1 time per second.

IMG_3593
IMG_35933024×4032 1.66 MB

IMG_3594
IMG_35943024×4032 1.8 MB

IMG_3595
IMG_35953024×4032 1.76 MB

As I said, this is a recurring problem from the start, but it has now became very bad.

Regards,
Pierre-Alain

4

Hello @pacrutchet,

Thank you for your reply.

According to the pictures, the outside part of each pin looks clean.

However, it seems that the rest of the pins from inside the base look a bit dirty.

Have you tried to disassemble the base and take these pins out to clean them completely?

Also, does the globe wobble during the cycle causing the bonnet to move upwards?

Awaiting your reply.

Sincerely,

5

Hello,

I have disassembled all the contacts and used a Scotch Brite on them. I’m not monitoring it for a week to see if it will get stuck again.

Regards,
Pierre-Alain

6

Hello @pacrutchet,

Thank you for your reply.

Very well, awaiting your feedback after a week.

Have a lovely day, stay safe.

Sincerely,

7

Hello,

after 2 months, the problem re-appeared, does this mean that the contacts need to be cleaned every 2 month ?

Regards,
Pierre-Alain

8

Hello @pacrutchet,

Thank you for your reply.

Actually, it’s recommended to clean the 3 sets of pins and the DFI sensor every 4-6 weeks to avoid any corrosion or damage to them.

Please clean them again and let us know if the issue remains.

Awaiting your reply.

Sincerely,

9