Litter robot 3 solid red light

LItter robot 3. After the cat leaves the box, it will cycle and find home but never does the blue light illuminate until I press reset as the red light is solid. I have powered off, unplugged for a minute and plugged back in and powered on, it cycled but the red light remains solid. If i press reset the blue light will illluminate and cycle when the cat enters and leaves, but again goes to solid red. Does the sensor need to be replaced or something else going on? Not under warranty as this is about 3-4 years old

Hello @outdoorcowgirl ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please make sure that the robot is placed on a firm flat surface without any objects or walls touching it from any side then press the “Reset” button and test the robot again.

If the issue persists, you can try to locate the nut above the CAT sensor from this video and loosen it a little:

We will also need to see the 3 pairs of contact pins shown in the following video:

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

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