I have the Litter robot 3 and it is not working the correctly. The sensor to indicate that the bag is full sometimes is flashing even when I have just put an empty bag. Other times it works fine, so it is strange.
I would like to understand exactly how the sensor work to investigate why this is happening. And exactly where the sensor is located, to check if it gets stuck or something.
Thank you
Hello @Carmen ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
You can try to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them.
This video will help you locate these parts:
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
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Now the blue light flashes, and when I push reset, the yellow light flashes fast. If I push reset, the blue light flashes again, so I cannot push the cycle button. Is there a way to manually cycle, like with a combination of buttons or something else?
Hello @Carmen ,
Thank you for your reply.
In this case, the DFI sensor and the 3 sets of pins will need to be replaced so we will send you new ones under the warranty.
The following videos will show you how to replace these parts:
Litter-Robot 3 DFI Kit + Pinch Detect Terminals Installation: https://www.youtube.com/watch?v=VmXy7PBaiIQ
How To Replace Bonnet’s Pin: https://www.youtube.com/watch?v=9MEk3VfsUmo
How To Replace Base’s Pin: https://www.youtube.com/watch?v=Vzw1KIQj2_M
Please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,
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I think I sent you a private message with the information, but I can not find it now. Have you received it?
Hello @Carmen ,
Thank you for your reply.
We have received the information.
We will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,
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