Hi!
I require your help regarding a problem I’m encountering.
Description: I received my litter robot on January 7 2020. I plugged it in but kept it turned off for the first few days and would manually run the clean cycle because my cat was just under the weight required to make the product function properly. As soon as my cat passed the required weight I turned it on and noticed that the blue light was flashing and the app told me the litter bin was full. It didn’t look completely full to me but I replaced the bag anyways (following the instructions for replacing a bag from litter robots YouTube video). Once the bag was replaced, I pressed reset and tried to reset the app but neither would make the blue light go away. The cycle button no longer works. Now when I need the litter box cleaned I have to press reset. If left on the litter robot will run a few cycles automatically after my cat uses it but eventually the app will tell me that it will no longer run cycles. The app also continues to tell me the litter bin is full even though it has been emptied multiple times. I can’t understand how a brand new unit for which I spent $800 can malfunction this way. Please have someone get back to me on how I can fix this ASAP because the $800 litter box is basically functioning the same as a $10 one. Thank you.
Hardware concerned:
Software concerned:
Troubleshooting steps already taken: unplugged the unit and plugged back in after 10 minutes.
Additional information:
Thank you so much in advance for your help!