Recently our litter robot 3 stopped working flashing blue light like it is full. After emptying tray and hitting reset, the yellow light blinks very fast. Did some searching and cleaned the pinch detector, no dice. I even took it apart and put the 2 metal pieces together to bypass it as a test, still yellow blinking fast.
No help from Whisker going on 2 weeks now submitting a request.
Any help please?
Hello @Lindaan,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
You will need to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them.
Here’s a video to help you locate these parts:
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
Order number : 1001103370
cleaned the sensors and still having the same issue. And again already cleaned the Anti Pinch pins and made sure they were touching
Hello @Lindaan,
Thank you for your reply.
According to your order number, it seems that you have ordered your robot from the manufacturer directly.
In this case, we recommend contacting the manufacturer directly to make use of the warranty:
[email protected]
1-877-250-7729
Let us know if there’s anything else we could assist you with.
Sincerely,
There in lies the problem. I have contacted them and gotten zero response. Their phone number (according to the web site) has been shut down due to the litter robot 4 being released. Will try and see what hsppens
Hello @Lindaan,
Thank you for your reply.
Very well, try again and let us know how it goes.
If no reply, we can try to contact them from our side too.
Awaiting your reply.
Sincerely,
Thanks so much for the help and info, after about a 30 min wait on their phones this morning they are sending me a new base for my LR3. Something along the lines of their engineers found and issue with the old bases and they are swapping them.
Hello @Lindaan,
Thank you for your reply.
That’s great to hear, we hope the new base will work perfectly.
Feel free to contact us again if you need further assistance.
Sincerely,
