I require your help regarding a problem I’m encountering.
** The litter robot 3 have problems with the cycling. The motor is not at home position I have rotated the motor manually to try put him in a home position with no luck. If I turn on the power the blue led blinks, if I push down the reset button once the yellow light flashes quickly.
How can I turn back the motor to the home position? Can I do that to push some buttons?
**:
The cycle is being interrupted, my wife was cleaning the litter with the power on, when the litter was cycling she picked up the bonnet. Then the problem was there, blue light is blinking and after pushing the reset button the yellow light is quickly flashing. I have tried all the reset combinations but the litter box does not cycling at all. I tried manually turn the motor wheel so that the home position should be reached but nothing changed that.
Unfortunately, we couldn’t locate your order with this number, are you sure that you have ordered your Litter-Robot from us (RobotShop) and not the manufacturer directly (litter.robot)?
If possible, please provide us with a copy of the invoice.
As for the issue that you are describing, this is a defective DFI sensor and it needs to be replaced.
My problem is solved! After I did all the things like following the standard processes I thought all is being done. Except one thing… If you look at the DFI you don’t see any lenses you only see a hole in the glasses, if you take something that you could put through that hole with some alcohol or something similar en wipe of the electronic board that solved my problem! So the DFI was not broken only just dirty and you didn’t could see that it was dirty… Tnx for the backup!
That’s great to hear, we thought that you have already tried to clean the sensor since you started with “while my wife was cleaning the robot”.
Anyways, try to clean the sensor from time to time, also the Anti-Pinch pins to avoid any issues in the near future.
The Anti-Pinch safety feature is two pins connected to the motherboard that must touch each other continuously.
If they are separated, you will have an alarm(yellow blinking light). The Anti-Pinch safety is located in the top back left of the Litter-Robot base. You will need to unplug the unit, remove the bonnet, the globe, and the drawer.
It is ‘‘Two Metal’’ pin. With a flashlight, you should be able to see if they are touching each other or not. If they are not touching each other, try to re-position it with a flat screwdriver by pushing them upwards.
Note: If the pins were dirty or rusty, you can take them out and clean them with WD-40 and sandpaper.
