Hi,
We have bout our Litter Robot 3 Openair in December 2020. It was working wonderfully in the first full year. In the recent 2 weeks we are having daily issues with it. We watched all tutorials about pinch detect, and followed all advice, cleaning it etc, but it literally doesnt work.
I have cleaned the whole unit yesterday inside and out, including the sensons, and after I pluged it back it, it doesn’’ even cycle. Not once.
And even if it does finally cycle, it stops mid-air upside down.
We are planning to go away in 6 weeks and I am extremeply worried how do I leave my cats with a faulty litter robot and trying to explain over the phone what to do with it to the person who will feed them?
PLEASE DO NOT reply with your standard troubleshooting, because I know what the lights mean, but they are not in the sequence and the actual fix does not work!
The blue light flashes slowly, indicating drawer full. Which isn’t, as I just emptied the whole draw and replaced the dirty bag with a clean one.
When I press reset, the yellow lights starts flassing rapidly which points to the pinch detect - but again, this can’t be, as I just clened the whole robot, including the pinch detect sensor.
I press reset again and I get the slow flashing blue light again … and you can repeat this sequence for hours! No change in the fact that my cat’s dont have clean litter.
The ENTIRE unit has been cleaned and checked to ensure nothing causes blockage.
I’m just clueless what to do and how to do it.
Can you please help, because I am getting increasingly frustrated about this and my last two weeks I have to take the litter robot apart at least 3x daily, whereas before I barely touched it and worked.
What the heck happened???
Is this over £500 unit only works for a year?
I also find it very frustrating that there isn’t a UK phone number I can contact, and not even an email address to communicate customer service.
Why do I have to create a forum post to have my issue resolved???
Urgently awaiting your reply.
Thank you!