Litter Robot 3 over torque fault

Help & Support Domestic Robots
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I have a refurbished litter robot 3 and for the past month it will not complete a cycle and gives me the over torque fault. I have removed the bonnet, cleaned it completely. Please help

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I also have tried sending emails in for customer support twice with no response

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Hi @Danielle9778 and welcome to our forum.

We are sorry to hear about the problem.

Did you buy your robot from Whisker or from RobotShop?

Thank you.

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