Litter Robot 3 Open Air - Blue light flashing quickly

[Marloes]

Hi!

I require your help regarding a problem I’m encountering.
My Litter Robot 3 Open Air made a bad noise this morning and the internal shield was laying in the litter.
This afternoon I removed the internal shield and key hoping this would resolve the problem. Nope, it didn’t. I cleaned the lenzes and put a empty bag in, but the blue light keeps flashing quickly and doesn’t do anything when pushing reset.
Tried to reset it like 20 times, but it doesn’t help. What can I do?

It concerns a Litter Robot 3 Open Air, bought 5 feb 2018 with extended 3 year garranty
SN LR3064737

https://youtu.be/CIT3ULdIVy4 (movie showing the problem with the light)

Thank you so much in advance for your help!

[Ebram]

Hello @Marloes,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Have you done this troubleshooting already or not?

Litter-Robot III Open Air - Blue Blinking Light

The following troubleshooting should resolve the blue light blinking while the waste drawer is empty. Once resolved, the unit should consistently recognize when your cat visits and cycle accordingly. To troubleshoot the blue blinking, let’s start by power cycling your unit: 1.) Leave your unit powered ON with the blue blinking light engaged & Unplug your power supply from the base 2.) Wait 10 seconds then plug the unit back in 3.) Allow the unit to complete a start‐up cycle. If the light is …

Sincerely,

[Marloes]

Hi,

Yes I did try that already, but it won’t cycle at all, goes directly to a quick blinking blue light

[igor_X]

Hi @Marloes,

In that case the DFI sensor should be replaced.

We will transfer your ticket to our internal support so you can obtain your warranty.

[RobotShop]

This topic was transferred to internal RobotShop Support.