Hi,
my Litter Robot 3 connect indicates it’s full after every cycle now. When I push the reset button the blinking stops and indicates “ready” but after cycling it stays at blinking blue again, even when no waste drawer is inserted.
I cleaned the sensors, tried resetting it and re-calibrated the DFI sensor already, the problem persists.
Thank You
Hello @Ezekyle ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Awaiting your reply.
Sincerely,
Hello Ebram,
the order number is #1158186.
Best regards
Benjamin
Hello @Ezekyle ,
Thank you for your reply.
To troubleshoot this issue, please follow the steps below:
Thoroughly clean the DFI sensor lens and the surrounding area with a clean, dry cloth. Sensors may be obstructed by debris or dust, which can cause detection problems.
Ensure the waste drawer liner is correctly inserted to prevent detection issues and the litter bag isn’t overhanging to avoid sensor clogs. Please Refer to the following video:
How to Install a Waste Drawer Liner
1- Remove the old bag.
2- Wipe the DFI sensor’s circuit boards on each side.
3- Install the new bag.
4- Press the “Reset” button on the robot.
5- Reset the level on the app. (For wi-fi model)
Note: Steps 4 and 5 must be done in that order according to the manufacturer’s instructions.
If none of the above steps resolves the issue, please send us photos of the 3 sets of contact pins. 2 are located on the base and 1 is on the side of the bonnet. (See photo)
We will also need some additional information to open a file.
-Photo of the serial number located behind the base of the litter box.
-Confirmation of your postal address and telephone number.
Awaiting your response,
Best regards,
Hello Ebram,
I did everything yet again with the same result of instant full indicator.
Benjamin Stieglitz
Südring 3
Dülmen, Nordrhein-Westfalen, Germany
48249
+491575 8516966
Best regards
Benjamin
Hello @Ezekyle ,
Thank you for your reply.
In this case, the DFI sensor and the 3 sets of pins will need to be replaced so we will send you new ones under the warranty.
We will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,
Hello Ebram,
the replacement seems to have fixed it.
I put it in yesterday and the litter robot is behaving like it should again, until now.
Thank you for your assistance.
Best regards
Benjamin
Hello @Ezekyle ,
Thank you for your feedback.
We are glad to hear that the robot is working properly now.
Feel free to contact us again if you need further assistance.
Sincerely,
