Hi,
My Litter Robot 3 stopped working. Lately he had the habit over overturning and now he stopped working altogether. When I start it, it blinks blue and when I press reset (nothing else seems to affect it) it starts flashing yellow (2 x per second). I cleaned the machine, I checked and cleaned (contact spray) the anti-pinch terminals (they look normal). Also the magnets are still in place.
I bought my Litter Robot from RobotShop ([email protected]).
Thanks for your help!
Willem
Hello @willemwillems ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
It seems that you are having more than one issue with the robot.
In this case, we recommend sending the robot to our repair center for inspection and repair.
You will need to send us the base, the bonnet, and the power supply of the robot. No need to ship the drawer and the globe.
You can place the globe over the waste drawer and use them as a stationary litter box until the rest of the robot gets back to you.
We suggest a box dimension of 24 “wide x 18” deep x 24 "high. The Bonnet should be put in the box upside down on top of the litter base.
If you wish to proceed with the repair option, please provide us with the following:
Awaiting your reply.
Sincerely,
Hi Ebram,
It seems I got it working again. The only issue is now that after it has completed a cycle the blue light keeps blinking. I reset the machine but that doesn’t seem to help it. I ordered isopropyl and will carefully clean the dfi sensor and board with a q tip. I will keep you posted. Thanks.
All best,
Willem
Hello @willemwillems ,
Thank you for your reply.
Very well, make sure to clean the small pins (legs) of each chip on the boards then leave the robot unplugged for an hour or two before you test it again.
Awaiting your feedback.
Sincerely,
Hi Ebram,
I cleaned it, to no avail. Unfortunately now the original problem has returned (blue blinking - yellow fast blinking) and I can’t get it to work. Can I contact you in private in order to provide you with my address, phone number and serial number?
Best,
Willem
Hello @willemwillems ,
Thank you for your reply.
In this case, we can send you a new DFI sensor under the warranty.
You can certainly send your shipping info in a private message.
Awaiting your reply.
Sincerely,
Hello @willemwillems ,
Thank you for your reply.
We have received your info.
We will now forward you to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,
This topic was transferred to internal RobotShop Support.
