Hello,
We have a problem with the litter robot 3.
We have de robot for a year now. The ready button is flickering the whole time and if we push it then the cycle button is flickering the whole time. We have cleaned the robot and the problem still exists.
I saw that we stil have warranty for the robot.
How can we make sure that the robot is going to be fixt?
Hello @Marley ,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
To troubleshoot this issue, please follow the steps below:
Thoroughly clean the DFI sensor lens and the surrounding area with a clean, dry cloth. Sensors may be obstructed by debris or dust, which can cause detection problems.
Ensure the waste drawer liner is correctly inserted to prevent detection issues and the litter bag isn’t overhanging to avoid sensor clogs. Please Refer to the following video:
How to Install a Waste Drawer Liner
1- Remove the old bag.
2- Wipe the DFI sensor’s circuit boards on each side.
3- Install the new bag.
4- Press the “Reset” button on the robot.
5- Reset the level on the app. (For wi-fi model)
Note: Steps 4 and 5 must be done in that order according to the manufacturer’s instructions.
If none of the above steps resolves the issue, please send us photos of the 3 sets of contact pins. 2 are located on the base and 1 is on the side of the bonnet. (See photo)
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We will also need some additional information to open a file.
-Photo of the serial number located behind the base of the litter box.
-Order number. (PDF or photo of receipt for reseller clients)
-Confirmation of your postal address and telephone number.
Awaiting your response,
Best regards,
1 Like
Hello,
We have done everything that you described but it still doesn’t work. Cleaned all sensors and contact points but when i turn it on the blue ready button keeps flashing, when i press it to reset it, the cycling button will start flashing rapidly.
Where can we send the documents? (The payment en order number)
Hello @Marley ,
Thank you for your reply.
If the cleaning didn’t help, the DFI sensor will need to be replaced.
You can send us the order number and further details through a private message.
Please also send us pictures of the 3 sets of pins like the ones sent before.
Awaiting your reply.
Sincerely,
Hello @Marley ,
Thank you for your reply.
The robot is indeed under warranty so we can certainly send you a new DFI sensor under warranty.
We still need to see the pictures of the 3 sets of pins as shown below.
Lastly, we will need your shipping address and phone number.
You can send us these details in a private message.
Awaiting your reply.
Sincerely,