Hi,
I have a litter robot 3 connect.
The rubber of the globe is not sealed anymore to the globe. I am still under warranty.
Attached a couple of pictures.
What should I do?
Thanks
Reuben
Hello @reuben ,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
In this case, we can send you a new PVC liner.
Please provide us with your order number to check the warranty.
Awaiting your reply.
Sincerely,
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Hi Ebram,
This is the order number: (#1182891)
Also adding that when the litter robot is going round, it is not sagging down when in upside down position so that any stuck litter falls down.
So litter remains stuck
Can you also advise about that?
Thanks
Reuben
Hello @reuben ,
Thank you for your reply.
Your robot is covered by the warranty so we can certainly send you a new PVC liner.
The following video will show you how to replace it:
Regarding the issue of the liner not hanging down during the cycle, please check this video to see if the weight disc is out of its place or not:
If not, then the area beneath the liner might have become sticky causing this issue so make sure to clean it while replacing the liner.
To proceed with the replacement, please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,
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Hi Ebram,
Apologies for this question, but how do I send a private message?
Thanks
Reuben
Hello @reuben ,
Thank you for your reply.
To send a private message, left-click on my name then choose “Message” option.
Awaiting your reply.
Sincerely,
1 Like
Hello @reuben ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,
1 Like