Litter-Robot 3 Connect not triggering when cats used it

[PMLTD]

Hi!

I require your help regarding a problem I’m encountering.

When my cats use the New (2 month’s old) Litter-Robot 3 Connect its not triggering anymore
I have to cycle myself 80% of the time
did all your reset stuff, nothing helps

I want to trigger your warranty now as Litter-Robot.com said, “not our problem, not bought from us”

Thank you so much in advance for your help!

[igor_X]

Hi @PMLTD

The unit is pretty sensitive and can pick-up weight from hands, arms, or other objects resting on the unit when “reset” is pressed. The unit should also be pulled away from a wall. Make sure you do not press on the Litter-Robot when you press the reset button.

We need to troubleshoot your cat sensor system (CATS). This is based on your description of a solid blue light after the cat has left the unit. Please try the following:

[NOTE: When attempting to activate CATS, troubleshoot with the following technique. We recommend applying pressure from the top of the globe entrance (not on the bonnet). Use a downward motion that pushes away from your body]

1. Attempt to manually cycle the unit by pressing the “cycle” button. If the unit cycles properly, move to the next step.
2. Reset the CATS by turning the unit off then on using the power button.
3. During the start-up cycle, push on the unit to see if the CATS activates. If it does, press “reset” to pause the cycle, then press “reset” again to return the unit to home position.
4. After the unit is on and in the home position, apply pressure to the unit. Does CATS activate (red light indicator)? If you apply more pressure, how much does it take to activate?
5. If your unit switches to a red light after applying excessive pressure, consider the surface area that your unit is on (see below). If the CATS does not engage, refer to step 5.
6. If your CATS does not engage, leave the unit off & unplugged. Notify us so we can make the necessary arrangements based on warranty.

The surface for your Litter-Robot should be hard to avoid the unit taking on extra absorption of weight. If the unit is sitting steady on the ground, but has a dip in the middle, the sensor may require much more weight to trigger. Instead, try putting the unit on a surface that is flat, such as a board. If your unit is on tile, we recommend that the back, center, of the unit is resting on the flat part of the tile and not on a grout line. Do not allow the unit to have items rest on it or be pushed up against the wall. Avoid resting on the unit when pressing the “reset” button.

Please let us know how it goes.

[PMLTD]

its on a flat wood floor

now, instead of pushing on the top I also pushed from inside
but the weight I have to push is far to much
when I push a reasonable cat weight, nothing happens
when I push more it goes red directly

LR3C1281642
LR3C-1000-CE

[igor_X]

Hi @PMLTD

Thank you for your reply.

It seems that you need new cat sensor.

Please give us your order ID.

[PMLTD]

1112960
Invoice ID
2500001325

[igor_X]

Hi again @PMLTD

Few more questions just to confirm it is defective.

Was the sensor working fine from the beginning or not?

How many cats are using the machine?

And can you send us some photos of the robot?

Thank you.

[PMLTD]

worked fine untill last week
3 cats

[PMLTD]

I bet you’ve never seen one right ?

[igor_X]

No, no, it is just to see quickly if everything looks good.

We can send you a new cat sensor.

You can replace it like in this video: How To Repair The Cat Sensor In The Litter-Robot 3 Open Air - YouTube

Is that OK for you?

[PMLTD]

sure

[igor_X]

Ok, good, we will transfer this to our internal support. You will receive an email now. Thank you.

[RobotShop]

This topic was transferred to internal RobotShop Support.