Hi all, my litter robot 3 connect has stopped turning on all together, I have no idea why or what to do, did the standard trouble shooting and Iām stumped. Thanks
You can check this troubleshooting guideline until you get your answer: Litter-Robot 3 Support, Troubleshooting, and Solutions
Hello @Bri_zilla ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
To resolve this issue, please follow the steps in the attached video: https://www.youtube.com/watch?v=O2wdgu5jzwY
ā
If none of the steps in the video resolves the issue, please send us photos of the 3 sets of contact pins. Two are located on the base, and one is on the side of the cover. (Refer to the photo)
ā
āā
ā ā
ā
We will also need some additional information to open a file.
-Photo of the serial number located behind the base of the litter box.
-Order number. (PDF or photo of receipt for reseller clients)
-Confirmation of your postal address and telephone number.
You can send us these details in a private message for more security.
Awaiting your response,
Best regards,
1 Like