I’ve tried everything to fix it, cleaning the sensors, calibrating it and nothing worked, mine still under warranty how should I proceed ?
Order Number: #1178719
Ordered on:: 2/21/2022
Hello @wsantos80 ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
If the cleaning didn’t fix the issue, then the DFI sensor will need to be replaced so we will send you a new one under the warranty.
This video will show you how to replace it:
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
1 Like
Hello @wsantos80 ,
Thank you for your reply.
According to the pictures, the base contact pins will need to be replaced so we will send a new pair along with the DFI sensor.
Please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details via a private message for more security.
Awaiting your reply.
Sincerely,
Ok I’ve sent what your requested.
Hello @wsantos80 ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,
Thank you Ebram.
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After replacing these pieces, it’s working again, thanks for the support, you guys are AMAZING!
1 Like
Hello @wsantos80 ,
Thank you for your feedback.
We are glad to hear that the robot is working properly now.
Feel free to contact us again if you need further assistance.
Sincerely,