Hey,
Today i cleaned My litter robot. After i was done i got. the pinch detection fault. So i Googled and came across the issue white the Dirty connectors. So i cleaned them.
After assembling the litter robot back together i got the Blue flashling light and my App Shows That the drawer is Full. I Tried everything From realigning my wastebag To cleaning the Sensors. But nothing Works. Ist goes From starting Up ( all three LEDs Blink in a row) to flashing Blue. Clicking on reset Dosen‘t Change the light to a solid Blue.
I belive i still have Warranty on my litter robot ( of its 2 years?) i dont know how ist will work, because i live in germany.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number to check the warranty.
The blue blinking light indicates an issue with the DFI sensor.
Please try to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them.
Here’s a video to help you locate these parts:
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Hey Ebram,
That sounds good thank you! how much will it cost and do you know how long it will take ?
Is there something required in termes of shipping (something like, a insurance)?
Where do I find the address of the repair Center? Or do you give it to me as soon as I write you privately?
Kind regards,
Maggy
You will first need to send us the details that we have requested earlier in a private message then we will forward you to our repair department to carry on with the process.
