I require your help regarding a problem I’m encountering.
I can’t get past Step 4 in the Litter Robot Connect App to onboard my new Litter Robot 3 Connect. Step 4 is “Name your Litter Robot” and when I type in a name and click NEXT, it always says “Failed to Add Server Error”
Troubleshooting steps already taken:
I rebooted my router and switched off 5GHz broadcasting
I unplugged the unit from the BASE and waited 15seconds to plug it back in
I turned off the WIFI on my phone and started the Connect App in Airplane Mode
At Step 4, when the name of the robot is asked, I reactivated my cellular data and typed in a name
→ Error Message
My WIFI Name and Passwords meet the requirements (character lengths etc.)
I found many complaints online that people can’t get past 4 in this app. I hope you can help me as a Litter Robot Connect is not worth the money without the connection .
Not yet I am afraid. I hope someone is going to fix this. Otherwise it doesn’t make sense to keep this Litter Robot if it can’t do more than the previous cheaper version
Let us keep up to date if someone finds a solution
It actually worked. Can’t believe I haven’t thought of that myself. So simple. I just made sure I have the latest version installed.
THANK YOU!!! Wasted hours on this and now it just took me a couple of minutes
Hallo, ich habe das gleiche Problem. Die App Installation funktioniert bis Schritt 4. Auch eine Deinstallation hat nichts gebracht. Wir sind schon mehrere Stunden damit beschäftigt und die € 60 Mehrkosten für nichts, sind sehr ärgerlich.
Having the same problem. I got a new circuit board with wifi.
I have tried with no luck:
Got a new QR code from litter robot.
Tried the airplane mode work around.
Tried a different iphone that never had the app before.
upgraded the iphone to iOS 14
factory defaulted iphone
Tried connecting with a laptop and SSH, TELNET and etc…
switching it to “litter robot” wifi manually
and on and on…
The app NEVER asked for the local wifi username and password. It try to connect and timeout. I switch it to Litter robot wifi and the next icon lights and I press and it says I am done. But, after that it takes me the screen to start all over again.
Since you are using iOS devices, you can try connecting via Bluetooth.
You can simply enable Bluetooth before onboarding. It will skip step 4 - you will not have to leave the app and choose Litter-Robot WiFi. It will go straight to “Connecting this can take a few minutes” and then ask you for your home network!
is there a solution to this? I just reinstalled the DFI wires and i am getting stopped at “waiting for litter robot to connect.” i have tried all the suggested solutions and it continues to halt at this step.