Hello @plima ,
Thank you for your reply.
Very well, we will forward your issue to the manufacturer to see if they can further assist you.
We will need the email used to log into the app.
Awaiting your reply.
Sincerely,
1 Like
Hello @plima,
Thank you for your reply.
We have emailed the manufacturer and are pending a reply from them.
Weâll get back to you once they reply.
Sincerely,
2 Likes
Hello @plima ,
Thank you for your patience.
Please do not delete your Litter-Robot from the app, even if the troubleshooting does not resolve the issue.
Please make sure you are using our newest version of the app. Itâs called âWhiskerâ in the app store.
iPhone - âWhisker on the App Store
Android- https://play.google.com/store/apps/details?id=com.whisker.android
Please try the following: Perform a hard reset on your Litter-Robot: Unplug the unit from the back of the base, wait 1 minute,
then plug it back in and allow it to cycle. Check the app â if it still shows offline, please move on to the next step.
Please make sure you are using the latest version of the app.
Reboot your router. If the app still shows offline, please try moving your router and unit closer together.
Press on âEmptyâ and âCycleâ simultaneously, and please let us know if the power light turns red or blue.
If you continue to have issues, please advise.
Sincerely,
2 Likes
Hi @Ebram
Thank you for your care.
Yes, we did all that in the past (not now, because it is again working without us doing nothing at all).
The thing is, this is very random. One day it stops working, the other day it randomly stops.
The most anoying is not the fact that this stops communicating with the APP. The worst part is that when that happens, the robot do not perform the cycle and thatâs the bad part.
But well, next time it happens we will try that way to see if it solves.
Still, itâs sad that such expensive equipment have some performance issues.
Thank you very much once again for all your care.
Best regards,
Pedro Lima
Hello @plima ,
Thank you for your reply.
The manufacturer is continuously working on upgrading the app and ensuring that it works properly and add new features whenever possible and this could cause some issues from time to time but they get solved in the following update so keep an eye out for any available update on the app.
Let us know how it goes.
Sincerely,
2 Likes
Hi @Ebram ,
Unfortunately the robot keeps sometimes not rotating.
Independently of who goes there, sometimes it simply do not rotate after that and the light keeps green, so not performing the cycle.
Can this be some sensor that is not so good anymore?
The most weird thing is, if we press a little on the top, the light turns red and cycle starts after the 7 minutes.
Lately the APP connection have been more stable, but the other day it disconnected for a while, although itâs not happening that often now.
Thank you!
Hello @plima ,
Thank you for your reply.
The robot doesnât contain any green lights so which light are you referring to?
If itâs the ready solid blue light, then the cat might be too light to be detected (must weigh more than 5lbs)
Also, please make sure that the robot is placed on a firm flat surface without any objects or walls touching it from any side then press the âResetâ button.
Lastly, if you see both of the blue and yellow solid lights turned on at the same time, it means that the 8hrs sleep mode has been activated on which the robot will be unresponsive for 8 straight hours then itâll perform an automatic cycle then goes back to solid ready blue light.
Awaiting your reply.
Sincerely,
2 Likes
I mean blue, my mistake, sorry.
As I mentioned earlier, one of my cats weights 5Kg (11lbs) and the other 10Kg (22lbs) so I suppose itâs not related to that.
I have a minicam so I can watch and see that they always get properly inside (it could be that a cat would not go totally inside, but they do).
Yup, it is just like that.
Never seen that actually.
Thank you very much for your kind help!
1 Like
Hello @plima ,
Thank you for your reply.
In this case, you can try to increase the sensitivity of the cat sensor to make the robot detect the weight of the cats.
Thereâs a nut located above the cat sensor that you would need to loosen a little then test the robot again with one of the cats until you make sure that itâs calibrated properly.
This replacement video will help you locate that nut:
If the issue persists, the CAT sensor will need to be replaced.
Let us know how it goes.
Sincerely,
2 Likes
Hi,
Thank you for all your kind help once again.
So, I did removed the cat sensor, cleaned and placed it again in place. The robot seems to work normally⊠For a while!
Today, it again disconnected from wifi and it did not performed the cycle. Also, when we manually clicked to perform the cycle, it stopped after a few seconds while rotating. Then we pressed cycle again to continue and once again after a few seconds it stopped. Also, the APP since yesterday, it works randomly but itâs never showing history since 2 days ago.
We then waited a little bit and clicked once more and at the third try it finally performed the cycle.
Right now itâs not connected to wifi but cat sensor seems to work just fine because when we press, even just a little bit, it recognizes.
Can it be that I mounted the cat sensor too sensitive and thatâs why this is stopping all the time? EDIT: I just tried to losen the bolt and I didnât saw any change at all (at the most, I even noticed that it got harder to detect the lighter cat, with near 5Kg).
But what about the wifi keeps disconnecting from time to time?
Thank you.
Hello @plima ,
Thank you for your reply.
Does the yellow light blink slowly when the robot stops mid-cycle?
If yes, please provide us with pictures like the ones attached below:
As for the app issue, there have been some problems with the server and itâs supposed to be working now so please let us know if the issue is persisting with you.
Awaiting your reply.
Sincerely,
1 Like
Hi @Ebram
Thank you for your care once again.
No, the robot simply turned off and we literally had to turn it on again.
Once again, mysteriously it stopped happening and itâs now perfect once moreâŠ
Makes sense because it has been working perfectly now.
Our concern is mostly with the inconsistency/ stability of the robot, because we never know when it will stop again or not. Itâs very random the way this reacts.
For now, everything seems to be working without any problems, so letâs hope it keeps like that.
Best regards,
Pedro
1 Like
Hello @plima ,
Thank you for your reply.
Itâs possible that the cable itself is damaged and thatâs whatâs causing the robot to lose power sometimes so you can check it.
You can also check the socket on the base itself in case the cable doesnât fit well into it.
Let us know how it goes.
Sincerely,
1 Like