Good day guys, This is my first post so hello to everyone. I received recently the Litter Robot 3 Connect and I have noticed that after some minutes the Litter Robot stats on the iOS app that is offline when in previous minutes was in the state active. I disconnected the Robot…

Hi @freddy_ventura and welcome to our forum! Litter Robot is currently working on releasing a fix to their servers to prevent this excessive offline notifications. Hopefully it will be implemented later this week.

I still have the same problem. I have the same firmware it goes offline after some time and it comes back when a cleancycle starts. Then after two hours it goes offline again. Rene

Hi @renevanb , Please try making a demand while the unit is offline (e.g. enable/disable sleep mode or start a cycle via the app). Does the Litter-Robot respond? Please advise. If the Litter-Robot does not respond to demand while the unit is offline, please do the following. a…

Thanks for the answer but i tried all of this several times already and did not solve the problem. When the unit in the apears offline i cant select sleep mode or cycle. But if i start a manual cycle from the unit i see it directly in the app without any delay. But after some tim…

Did you ever get a response? Having the same issues with no permanent fix.

Hi everyone, I have exactly the issue iOS app version 1.3.4. Everytime after a few minutes the app shows disconnected even though both of my LR3 are online. I tried the same trouble shooting you mentioned before several times unfortunately without any improvements.

Hi @Alex280181 ! This is usually caused by issues or maintenance on servers on Litter Robot side. Once the issue is resolved on their side, it should get disconnected so often.

From my experience, for me there are two situations. -The majority of times the fact that the Litter Robot says that is offline is because of there servers, it’s not the litter fault or anything else, the only thing you can do is wait that the servers come online again and you w…

Thank you for sharing this @freddy_ventura !

Don’t believe it is the server. We have 2 robots and the one that is 3 feet from our router goes offline all the time. The one in the basement far from a router never does.