Litter-Robot 3 - Cat sensor issue

[Mademoiselle_Che]

Hi!
I have the same issue with Litter-Robot 3 as some other people on the forum: red light is often on for long periods of time without any reason, then it starts a cycle, then it stops mid-cycle because it thinks a cat is inside and so on.

We’ve tried basic steps: unplugging it, cleaning it, making sure the surface underneath is okay, readjusting the bonnet… So I guess the next step is to change the Cat Sensor?

I have an active warranty from RobotShop. Who should I contact?
My order Number is #1305149, 9/15/2023

Thank you!

[Ebram]

Hello @Mademoiselle_Che ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Your robot is covered by the warranty so we can certainly send you a new CAT sensor.

We will also need to see the 3 pairs of contact pins shown in the following video:

LR3/LR3CI Replacement 3 sets of pins

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

[Mademoiselle_Che]

Hi Ebram!
Here are the photos, are they visible enough?

[Ebram]

Hello @Mademoiselle_Che ,

Thank you for your reply.

According to the pictures, the bonnet and base contact pins are a little damaged so we will send you new ones along with the CAT sensor.

The following videos will show you how to replace them:

How To Replace Cat Sensor: https://www.youtube.com/watch?v=35o8aA_LGDI
LR3/LR3CI - Replacement 3 Set of pins: https://www.youtube.com/watch?v=2cM3122JRZQ&t=8s

If you wish to proceed with this solution, please provide us with the following:

1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.

Awaiting your reply.

Sincerely,

[Ebram]

Hello @Mademoiselle_Che ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely evening, stay safe.

Sincerely,