My litter robot 3 is not working. The blue LED Flashing. I clean the 2 green boards DFI but the LED keeps Flashing.
Hello @vanDijkR ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
If the cleaning of the DFI sensor didn’t fix the issue, the sensor will need to be replaced.
Please provide us with your order number to check the status of the warranty.
Awaiting your reply.
Sincerely,
1 Like
The Order number is 1075544
Hello @vanDijkR ,
Thank you for your reply.
Your robot is still under warranty so we will send you a new DFI sensor.
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Lastly, we will need the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
Please send us these details via private message for more security.
Awaiting your reply.
Sincerely,
Hello @vanDijkR ,
Thank you for your reply.
According to the pictures, the pins are a little damaged so we will send you new ones along with the DFI sensor.
We will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,