Litter Robot 3 - blue light is always blinking after cycling

Help & Support Domestic Robots
1

Hi!

I require your help regarding a problem I’m encountering.
(Order number is: 661931)

De litter robot has the problem thag the blue light is always blinking, without reason, because the bag is empty (it doesn’t matter if it’s a clear bag, a black bag of even no bag). After pressing reset it will go to blue like normal, but after the next cyle it’s blinking again.
I cleaned the whole litter robot, including the DFI sensors. But it unfortunately didn’t help.

Is it again a failing sensor or can I try something else?

Thank you so much in advance for your help!

3

Hello @Marloes,

Welcome back to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Have you tried to clean the 2 green circuit boards of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them?

We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:

Bonnet’s Pin:

Base’s Pin:

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

4

Hello,

Yes, I did already try this, no luck unfortunately.

I did take pictures of the contact pins:

20221113_142433
20221113_1424332268×4032 1.09 MB

20221113_142409
20221113_1424092268×4032 1.08 MB

20221113_141951
20221113_1419514032×2268 1.07 MB

Hopefully you can help me

5
6

Hello @Marloes,

Thank you for your reply.

In this case, the DFI sensor and the 3 sets of pins will need to be replaced so we will send them to you under the extended warranty.

Please provide us with the following:

1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.

You can send us these details in a direct message for more security.

Awaiting your reply.

Sincerely,

7

Hello @Marloes,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely evening, stay safe.

Sincerely,