Litter Robot 3. Blue flashing light reset then fash flashing yellow light

Eskrimadiva · January 25, 2023, 7:56pm

I require your help regarding a problem I’m encountering.

Description: My stud boy litter robot has started to play up as one of my other robots was recently.
Blue flashing light. Press reset it goes to fast flashing yellow.
The robot wont cycle, even if I switch it off for 10 seconds and on again.
I have cleaned all of the connector pins and circuit boards.

Hardware concerned:litter robot 3

Software concerned:

Troubleshooting steps already taken:
Cleaned sensors and pinch pins. Tried a hard reset. Removed bonnet and cleaned pins.
Disconnected power for 10 seconds with blue light on. Reconnected. Still not working or cycling.
Help!

Additional information:

Thank you so much in advance for your help!

Ebram · January 25, 2023, 9:02pm

Hello @Eskrimadiva ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with one of your Litter-Robots.

Please provide us with the order and serial numbers for this robot.

Have you used isopropyl alcohol to clean the sensor?

Awaiting your reply.

Sincerely,

Eskrimadiva · January 25, 2023, 10:03pm

Hi Ebram
Yes I have cleaned with isopropyl alcohol as you have suggested.
I will send the order details and S/N tomorrow.
Kind regards
Alana

Eskrimadiva · January 26, 2023, 8:26pm

Hi Ebram
My fiance bought the robot for me last April/May. Unfortunately he didn’t keep the order details.
His name is Jonathan Fitzpatrick-Warren at the same adress as me.
Are you able to find his order number?
Kimd regards
Alana

Eskrimadiva · January 28, 2023, 2:55pm

My litter robot serial number is:
LR3242083
I did another deep clean on it yesterday.
Cleaned all the connectors. (Bonnet and pinch), alcohol wiped the Dfi sensors and put it together again. Now its just flashing blue (fast). Won’t cycle. Won’t register an animal’s weight in it. Nothing

Eskrimadiva · January 29, 2023, 9:07am

Anyone there??!

Ebram · January 31, 2023, 5:01am

Hello @Eskrimadiva ,

We are sorry for the late reply.

We have located the order number and the robot is still under warranty.

In this case, we will send you a new DFI sensor to fix the issue you are having.

Please provide us with your shipping address and phone number.

You can send us these details via a private message for more security.

Awaiting your reply.

Sincerely,

Ebram · January 31, 2023, 5:01am

Eskrimadiva · January 31, 2023, 5:28am

Thank you Ebram
I will send my details in a private message now.

Eskrimadiva · November 21, 2023, 6:26pm

Hi, I am having the same problem again with this litter robot LR3242083.
Fast blue flashing light. If I turn off to reset it flashes yellow. It wont cycle at all.
I have cleaned the dfi sensors. They and the pins are clean. I’ve cleaned the hood connectors also.
I think the dfi’s have gone kaput.
Can I please have a new set under the warranty please.
Thank you

Eskrimadiva · November 22, 2023, 5:58pm

Litter Robot 3
Fast blue flashing light changing to yellow on reset.
Dfi sensors cleaned with ethanol, all connectorsnon bonnet and pins cleaned and still no change.
I have had this before with another robot so know I need new dfi sensors

Eskrimadiva · November 22, 2023, 6:30pm

Can you advise

Ebram · November 22, 2023, 6:37pm

Hello @Eskrimadiva ,

Welcome back to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

If the cleaning didn’t fix the issue the DFI sensor would need to be replaced.

Please provide us with the order number for this robot to check its warranty.

We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:

Bonnet’s Pin:

Base’s Pin:

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

Eskrimadiva · November 22, 2023, 7:12pm

Hello Ebram
My LR SRN is:
LR3242083
I dont have the order no Im afraid.
I can send you photos of the mentioned parts tomorrow

Ebram · November 22, 2023, 11:12pm

Hello @Eskrimadiva ,

Thank you for your reply.

Unfortunately, we couldn’t locate your order using the serial number only.

We will need the full name of the person who bought the robot or the email address.

Awaiting your reply tomorrow with the pictures.

Sincerely,

Eskrimadiva · November 23, 2023, 10:49am

Order number 1194470

Ebram · November 23, 2023, 4:41pm

Hello @Eskrimadiva ,

Thank you for your reply.

We have located the order and it’s indeed covered by the warranty.

We still need to see pictures of the 3 sets of pins to confirm their status in case they need to be replaced along with the DFI sensor.

Lastly, we will need your shipping address and phone number.

You can send us these details in a private message for more protection.

Awaiting your reply.

Sincerely,

Eskrimadiva · November 28, 2023, 2:10pm

Hi Ebram
Apologies for my delayed reply. I’ve been poorly.
Requested photos attached.

Eskrimadiva · November 28, 2023, 2:11pm

Could I also request a DFI sensor like this…

One of these was sent to me twice previously and Inhave found them so much more reliable than the longer dfi

Ebram · November 29, 2023, 9:35am

Hello @Eskrimadiva ,

Thank you for your reply.

Yes, we will be sending a new DFI sensor like the one you have attached a picture of.

We will also send you replacements for these pins.

We will forward you now to our replacement department to carry on with the process.

You will be contacted shortly with further details about the shipping.

Have a lovely day, stay safe.

Sincerely,