Hi,
My litter robot 3 has suddenly started rotating wrong way.
I tried cleaning all sensors and opening the panel to check hall effect sensor.
The wheel of the motor also feels very loose.
I am sharing a video in Google drive and a couple of pictures.
Please advice.
Thanks
Reuben
Video: VID20250210202550.mp4 - Google Drive
Hello @reuben ,
Welcome back to the RobotShop community!
The issue with the blinking yellow and red light is related to a defective motor. You will need to proceed with replacing it.
Additionally, you can replace the 3 contact pins on your robot, as they show signs of usual wear and tear. These pins should be replaced every 1-2 years as part of regular maintenance to ensure the robot functions properly. These components can rust or corrode over time due to ammonia exposure.
Here are explanatory videos on how to replace these components:
How To Replace Motor: https://www.youtube.com/watch?v=RX2gnWG7N6s&t=
LR3/LR3CI - Replacement 3 Set of Pins: https://www.youtube.com/watch?v=2cM3122JRZQ&t=8s
If your unit is no longer under the manufacturer’s warranty, you can order these components from the RobotShop website using the following product codes: RB-Ltr-74, RB-Ltr-107, RB-Ltr-108, RB-Ltr-129.
If your unit is still under warranty, we can transfer your request to proceed with sending the replacement parts. We will be happy to assist you.
Feel free to reach out if you have any questions.
Best regards,
Hi,
My robot is still under warranty.
I had bought it with 18 month extended warranty too.
Please advise.
Thanks
Reuben
What about that it rotating the wrong way?
When reading online I came across hall sensor issues.
Please advise.
Thanks
Hello @reuben,
The robot is reversing because it detects a blockage in the motor.
We have noticed that there is slightly too much litter in the globe, which could be adding extra weight and may cause the blockage detection.
Please remove one or two cups of litter to ensure that the guideline inside the globe is visible. The litter should be below this line.
Test the robot afterward and let us know if it is working again.
Best regards,
Hi,
Emptied it completely.
Still went wrong way.
Thanks
Reuben
Hello @reuben ,
The issue is due to the defective motor, as mentioned previously.
We are transferring your request to our internal system so we can proceed with the replacement of its components.
Best regards,
Thanks.
What about the pins that you recommended to be replaced as they look worn out?
Will you be sending them too?
Regards
Reuben
Hello @reuben ,
We have transferred your request internally to your email address in order to proceed with sending the components. We are still waiting for your response.
Please make sure to check your spam folder.
Best regards,
