Hi, I have a rapid flashing light on my Litter Robot 3 which is 8 months old. I have removed and cleaned the pinch connectors which are in tact with no corrosion, I have cleaned the sensors also and reset the machine but the flashing yellow light remains. Any advice?
Hello @Cgmids,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Please answer the following questions:
1- Was the robot stuck at the dump position when the yellow light started to blink?
2- Does the blue light blink slowly if you press the “Reset” button?
Awaiting your reply.
Sincerely,
Hi, thanks for you reply.
Order number is: 800001857
No the robot was not stuck, I had turned it off to clean and the yellow flashing light came on after that. When I turn the machine on it does flash blue slowly but then when I press reset it immediately flashing fast / rapid yellow.
Thanks
Hello @Cgmids,
Thank you for your reply.
It seems that you haven’t ordered your robot from us directly so we will need a PDF copy of the invoice.
The issue you are having is related to the DFI sensor and the contact pins.
You will need to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them.
Here’s a video to help you locate these parts:
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
HI
I have taken apart again, cleaned the DFI sensors which were already clean, cleaned the pinch detectors which are clean and intact with no corrosion and no rust. I have put back together and still not working.
No idea which pins or pictures you wanted so have sent everything I could see.
Regards
Ceri
Hello @Cgmids,
Thank you for your reply.
According to the invoice, it seems that you have ordered your robot from the manufacturer directly (litter.robot/Whisker)
In this case, we recommend contacting them directly to make use of the warranty:
[email protected]
1-877-250-7729
Let us know if there’s anything else we could assist you with.
Sincerely,