Litter Robot 3 - 3 lights flashing and litter robot not working

Help & Support Domestic Robots
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Hi!

I require your help regarding a problem I’m encountering.

I’ve received my litter robot 3 a week ago. it’s been working fine until yesterday. It stoped middle cicle.
I unpluged it, removed the bonnet , the enclosure, verified if there was something strange with the connections, and did not find any reason for the malfunction.
I removed the litter inside, removed the litter from the garbage disposal and reassemble the hole thing, in the home position (with the steps needed to reassemble it the right way).
When i turned it on, the yellow light was static and it did not cicle.
After a wille all thee light flashed and it isn’t working still.

This is not understandable from a new product, more so with this purchase price!

Please help.

2

Hello @joanal,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

What was the status of the lights when the robot stopped mid-cycle for the first time?

In the end, were the 3 lights blinking together at the same time or one after the other?

Awaiting your reply.

Sincerely,

1 Like
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Hi, Please find the answers bellow:

Please provide us with your order number or a copy of the invoice.

Order nr1179293

What was the status of the lights when the robot stopped mid-cycle for the first time?

All three lights were blinking in sequence from blue to red.

In the end, were the 3 lights blinking together at the same time or one after the other?

i’ve tried to turn off and on more then once.

Some times they blinked in sequence, some times all at once.

The last time they were all blinking sequencially (one after the other).

Waiting for your reply,

joana

4

Hello @joanal,

Thank you for your reply.

Are you using the original adapter and plugging it directly into the wall?

Please test the magnets of the globe by putting any metallic object on these two areas circled in red and check if the magnets would attract the object or not:

We will also need the following:

  • Shipping address.
  • Phone number.
  • Serial number located on the back of the robot.

Awaiting your reply.

Sincerely,

Awaiting your reply.

Sincerely,

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hi,

Please send me an email so that i can respond with the information regarding my adress and phone number. It makes no sense to have that kind of conversation in a public forum…
(Also, once i’ve said the number of the order, all the information should be attached.)

Regarding the other questions,

  • The magnet is fine
  • The adapter is the original one, directly on the wall
  • the serial number is on the photo below.

serial number
serial number2000×1500 94.3 KB

once again, i shouldn’t be rotating this robot manually, waiting for your reply everyday, with this purchase price, 1 week after it arrives…
I’ve been using litter robot for 10 years now.
Had a problem once 5 years ago and they send another one that day, no questions asked.
But unfortunatly i see this is no longger that way.
i think you could rethink this approach. this is the way a client’s confidence is distroyed.
Just my opinion regarding your service. once i have no other option, i’ll keep on answering and looking for magnets or wathever…

Please send an email for personal details asked, in order for me to answer confidentially…

thanks.

6

Hello @joanal,

Thank you for your reply.

We ask for the shipping details just in case the customer has moved or prefers to use a different address.

We will forward you now to our internal support system to proceed in a private manner.

You’ll receive an email shortly from us.

Sincerely,

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This topic was transferred to internal RobotShop Support.

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