After nearly 2 years of use, my LavvieBot S has now the rubber dispenser roll broken. In fact the rubber blades are broken and the dispenser is not working properly anymore (Too much litter or not enough while replenishing). Any replacement for that rubber roll from LavvieBot?
Hello @groy9999 ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your LavvieBot.
Please provide us with pictures of the broken parts and your order number.
Awaiting your reply.
Sincerely,
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Thank you for your reply Ebram.
Order number : 1203859, purchased 2022-05-26
Product code: RB-Pur-01
Hello @groy9999 ,
Thank you for your reply.
Upon checking your order number we can see that your robot is no longer under warranty.
In this case, you can order and replace the litter entrance assembly.
The following video will show you how to replace it:
Please confirm if you wish to proceed with this option so we can help you place your order.
Awaiting your reply.
Sincerely,
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Thanks Ebram.
This spare part (Litter entrance module) is not for sale on ca.robotshop.com.
Any idea of its price in $can or $us ?
It looks to me as a pretty expensive option!
Regards.
Hello @groy9999 ,
Thank you for your reply.
Indeed, the part isn’t listed on the website yet so we will forward you to our internal support to provide you with a quote for the part.
If the price is too expensive, we can then check with the repair department to see if there are any alternatives.
You’ll receive a reply shortly via email with the cost.
Sincerely,
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