Leap Motion controller not working/showing visualization


I require your help regarding a problem I’m encountering.

For the Ultraleap Leap Motion tracker, I am using a M1 Mac with Windows (Monterey not supported yet) with the Gemini software (Download Ultraleap's Hand Tracking Software — Ultraleap for Developers) as recommended by Leap Motion.

There is a ‘Visualizer’ option which is meant to show what the Leap Motion detects e.g. fingers etc., and in my case there is a blank grey screen for the Visualizer. I’m wondering if the hardware is fine?

Thank you so much in advance for your help!

This topic was transferred to internal RobotShop Support.