I require your help regarding a problem I’m encountering.
Description: all the lights on my Lavviebot S are off, and it doesn’t respond to pressing buttons (e.g. reset, scoop, …).
Hardware concerned: Lavviebot S
Software concerned: N/A
Troubleshooting steps already taken: Disconnected from power, connected again, nothing changed. Pressed reset with no response.
Thank you so much in advance for your help!
Thank you for contacting RobotShop.
We are sorry to hear about the problem.
Is green LED on power supply adapter ON when you plug your robot?
Yes, the green LED is on.
Thank you for your reply.
Is the pin (connecting adapter to a unit) broken?
See this image:
So there is a small pin in the middle? It is not broken?
If you try to shake a cable or a connector a little bit, does anything happens?
Yep, small pin inside, it’s not broken or anything. Nothing happens when I try to wiggle the connector/cable.
The unit was working fine, but I can’t tell exactly when it stopped working or why… It’s in a side room and I don’t check on it every single day.
@Mla Please give us the serial number of your robot. Thank you.
Serial number is LAV2-0631-HE4R-3U9L
This topic was transferred to internal RobotShop Support.