LavvieBot S Blue Light


I require your help regarding a problem I’m encountering.

The blue status light on LavvieBot S does not turn off when the cat exits, so it doesn’t scoop.

Hardware concerned: LavvieBot S

Software concerned: n/a

Troubleshooting steps already taken: I don’t know any

Additional information: I just bought it the other day. This was the first use.

Thank you so much in advance for your help!

Hi @reneep124 and welcome to our forum!

Did you try system reset?

Press and hold RESET button.

Does it change anything?

Thank you.

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I would like to buy lavviebot to get rid of the bad lr3, but to learn that the maximum help for lavviebot in case of problems, is to advise to do a simple reset, leaves me very perplexed and doubtful, also considering the cost of about 900 dollars

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i ended up emailing lavviebot’s customer service. they are really helpful and answer super fast. i absolutely love my lavviebot–its way better than the litter robot

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Hi @juzaxx82

Simple reset is always our first recommendation. It is what every customer can do and it can solve a lot of problem.

If it doesn’t solve the problem, we continue with more advanced troubleshooting.

If needed, we contact manufacturer for further instructions.

Also, you can always contact manufacturer, like @reneep124 did, and you should get good and fast reply.

i did not want to discredit, very well i am glad there is good email support, i believe i will buy lavviebot when it comes back

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