Lavvibot wont connect to WIFI

Hi!

I require your help regarding a problem I’m encountering.

Description: recently purchased a Lavviebot and noticed that there are issues with the wifi connection. The initial set up had no issue, but whenever there is a reset, lavviebot will not be able to reconnect to the WIFI even though i tried pressing the wifi button or reset again. Last time i waited for a bit and it magically re-connected, but this time it doesnt work,.

Software concerned: purrsong 1.5.0

Troubleshooting steps already taken: tried resetting various times and pressing the wifi button

Additional information: N/A

Thank you so much in advance for your help!

Hello @miwumiao,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your LavvieBot.

Please provide us with the order number or a copy of the invoice.

What is the status of WIFI LED light of LavvieBot?

We will also need the serial number of the robot, you can find it on the back of the cover.

Awaiting your reply.

Sincerely,

Yo estoy intentando conectar mi LavvieBot S reacondicionado y me dice que ya está registrado, he leído en internet que tiene que eliminarlo de su aplicación el usuario que lo tuvo registrado, yo lo compré en esta web como reacondicionado

Díganme que necesitan para poderlo conectar yo en mi aplicación

Espero su respuesta


Hola @jotu ,

¡Bienvenido/a a la comunidad de RobotShop!

Para poder ayudarle a conectar su LavvieBot S a su aplicación, necesitaremos una foto del número de serie del dispositivo.

Una vez que recibamos el número de serie, podremos comunicarnos con el fabricante para solicitar que se restablezca, lo que permitirá registrar el dispositivo en su cuenta.

Quedamos a la espera de su respuesta.

Saludos cordiales,

Hello @jotu ,

Welcome to the RobotShop Community!

To help you connect your LavvieBot S to your app, we will need a photo of the device’s serial number.

Once we receive the serial number, we can contact the manufacturer to request that it be reset, allowing you to register the device to your account.

We look forward to hearing from you.

Best regards,