Kangaroo x2 wiring error

Has anyone actually got the Kangaroo x2 working with a single-channel encoder? I have spent hours troubleshooting and reading documentation. Then I noticed that there’s not one single video of this device working that is not produced by the manufacturer. I continue to get a wiring error, but have tested all possible wiring configurations. Did I buy a total piece of junk?

I’ve reached out to the manufacturer, and they are not being particularly helpful.

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Hi @Cambone

Did you buy your Kangaroo X2 from RobotShop?

If yes, please give us your order ID and we can check with manufacturer.

Thank you.