Since last update i cant see activity in the app when I’m not home.
At home I only see the activity from that day not from the days before .
When i clean my waste drawer and swirtch the robot on and press reset in the app it dont reset to zero
Hello @Nancy3838 ,
Welcome to our Robotshop community !
Robot History Inaccurate
If the History tab in your Whisker app is inaccurate, follow these troubleshooting steps:
1-Move your device closer to your router to ensure a strong signal connection. If your device is already close to the router, proceed to the next steps.
2-Uninstall the Whisker app from your mobile device by pressing and holding the app icon, then tapping “Uninstall” or the “X.”
3-Restart your mobile device.
4-Re-download the Whisker app from the Google PlayStore or Apple Store.
5-Log into the Whisker app using the same email address and password you used before.
6-Perform a power cycle (turn off the device, unplug the power from the back of the base, wait 10 seconds, plug it back in, then turn the device on).
7-Once the unit completes the startup cycle, open the Whisker app and check the History tab.
Note: It may take a few days to collect additional historical data.
Here are the steps to follow regarding your waste drawer:
How to fix an inaccurate Waste Gauge | Litter-Robot 4 https://www.youtube.com/watch?v=SKihlxqk81g
Don’t hesitate if you have any questions.
Best regards.
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Thank you i gonna try that
Its still the same
Hello @Nancy3838 ,
You can delete all the data from your unit on the app and then restart the connection process as if you were setting up the robot for the first time. This means you’ll need to create your profile again.
Let us know how it goes.
Feel free to reach out if you need any assistance.
Best regards,
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