I require your help regarding a problem I’m encountering.
I recently purchased a 980 in NY. We were preparing to move out of the country, so when I received it, it just waited to be loaded onto the container and shipped. We finally got our things after about 8 weeks. It then took some time before we were set up enough to get to the iRobot. At last I opened the box to set it up and I find that it is giving me Error 6. It constantly thinks that it is falling off a cliff. I researched every possible fix and nothing worked. I contacted Customer service and they told me two things:
The unit is used (news to me after spending almost $1,000!), and
Because I took it out of the country all warranties are voided
Imagine my horror.
So, they suggested that I contact customer service here in Israel. I did this and they were nice. They actually came and picked it up to diagnose it. After two weeks they called me to say that the unit is “Unrepairable” and of course, with no warranty since I bought it in the US.
I am now in the middle of the proverbial Catch-22.
So, as a Hail Mary, I am seeking some help from you guys. Now, of course, I didn’t buy it from you, but I am curious if maybe I can buy a new motherboard from you in hopes of not having to pay another $1,000. I was told to write you by the lovely lady at your 866 number.
Troubleshooting steps already taken:
Every possible one found on the Internet.
Thank you so much in advance for your help!