IDE is not sensing Bot-board-2

i bought new hexapod robot.which includes SSC-32 and bot board-2.when i run the basic atom IDE software for programming bot board-2.Its not able to compile.when i click on find atom pro in tools option—it shows “could not find atom pro”.

The C led is not glowing from the first day–when i start working on it

Start here…

lynxmotion.net/viewtopic.php?t=4704

What is the PC, make and model?

Desktop or Laptop?

Operating system?

Which processor are you using, Atom or Atom Pro?

Which IDE are you using?

Are you using a serial port or a USB port?

If you’re using a USB to serial cable what is the manufacturer?

Does the power light turn on?

Do you hear a clicking in the speaker when power is on?

Answer every question… Thanks, Jim